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IVR Tutorial (Item ID:168)

Type:SOFTWARE (downloadable)
Category: Product Types Examples 
Author:James   [more items by James]
Added by:JMNeter   [more items from JMNeter]
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IVR Introduction

Interactive Voice Response, IVR, is a phone technology that allows a computer to detect voice and touch tones using a phone call. The system based on IVR can respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed. IVR enable callers to interact with any software,such as query or modify database information, over the normal phone or internet phone(like Skype). So callers can use their touch-tone pad to input request or just say what then want to do, such as requesting account balance information. Then the IVR will use the text-to-speech software to read information back.

Overall, the IVR can enable you to make hundreds of personalized calls with a single click.

IVR telephone notification software broadcast voice messages by phone. Ideal for group event reminders, marketing, lead generation, political campaign promotions, school fundraising, church communications, emergency notifications, and much more.

You can also use IVR Studio to develop your IVR applications. This tool enables flexible application development without any knowledge of VoiceXML. All you need is point and click to draw a call flow diagram. Using the IVR API

Since all these functions are implemented as a HTTP client communicating directly with a gateway, they can be run on any machine that has a connection to the host running the gateway.

Because my application will use the CallText methods only, so I'll introduce other methods briefly.

SYNOPSIS

string CallText(string phoneno, string text, bool selfdelete)

DESCRIPTION

Make a phone call and play the specified text message. The text message is convert to voice by Voicent Gateway's text-to-speech engine. The options are: phoneno The phone number to call text The message for the phone call selfdelete Ask the gateway to automatically delete the call request after the call is made if it is set to '1'

The return value is the call request id .

EXAMPLE

CallText("123-4567", "Hello, how are you doing", true); Make a call to phone number '123-4567' and say 'Hello, how are you doing'. Since the selfdelete bit is set, the call request record in the IVR will be removed automatically after the call. string reqId = CallText("123-4567", "Hello, how are you", 0); Make a call to phone number '123-4567' and say 'Hello, how are you'. Since the selfdelete bit is not set, the call request record in the gateway will not be removed after the call. You can then use CallStatus to get the call status, or use CallRemove to remove the call record.

Here is the other methods, there is detail in the Voicent Gateway Simple Outbound Call Interface.

SYNOPSIS

string CallAudio(string phoneno, string audiofile, bool selfdelete)

EXAMPLE

CallAudio("123-4567", "C:\my audios\hello.wav", true);

SYNOPSIS

string CallStatus(string reqId)

EXAMPLE

string status = CallStatus("11234035434");

SYNOPSIS

void CallRemove(string reqId)

EXAMPLE

CallRemove("11234035434");

SYNOPSIS

void CallTillConfirm(string vcastexe, string vocfile, string wavfile, string ccode)

EXAMPLE

CallTillConfirm( "C:\Program Files\Voicent\BroadcastByPhone\bin\vcast.exe", "C:\My calllist\escalation.voc", "C:\My calllist\escalation.wav", "911911");

Source Code

This application must be based on a gateway.here, we use the Voicent Gateway for the server, because I haven't find any free gateway by now. And you also can visit this website for more information about the IVR.

----------------

File Voicent.cs:

----------------

using System; using System.Net; using System.IO;

namespace Voicent {

///

/// Interface class for making telephone calls using the simple /// API of Voicent Gateway. /// public class Voicent { /// /// Default constructor use http://localhost:8155 /// public Voicent() { m_host = "localhost";

m_port = 8155; }

///

/// Constructor with host and port /// /// Hostname of Voicent Gateway /// port number of Voicent Gateway public Voicent(string host, int port) { m_host = host;

m_port = port; }

///

/// Call the specified phone number and play the text using /// text-to-speech engine /// /// telephone number to call /// text message to play /// if set to one, automatically remove call record on /// gateway after the call is made /// Call Request ID on gateway public string CallText(string phoneno, string text, bool selfdelete) {

// call request url string urlstr = "/ocall/callreqHandler.jsp";

// setting the http post string string poststr = "info=Simple Text Call " + phoneno;

poststr += "&phoneno=" + phoneno;

poststr += "&firstocc=10";

poststr += "&selfdelete=";

poststr += (selfdelete ? "1" : "0");

poststr += "&txt=" + text;

// Send Call Request String rcstr = PostToGateway(urlstr, poststr);

return GetRequestID(rcstr);

}

///

/// Call the specified phone number and play the audio file /// /// telephone number to call /// audio file path name /// if set to one, automatically remove call record on /// gateway after the call is made /// Call Request ID on gateway public string CallAudio(string phoneno, string filename, bool selfdelete) { // call request url string urlstr = "/ocall/callreqHandler.jsp";

// setting the http post string string poststr = "info=Simple Audio Call " + phoneno;

poststr += "&phoneno=" + phoneno;

poststr += "&firstocc=10";

poststr += "&selfdelete=";

poststr += (selfdelete ? "1" : "0");

poststr += "&audiofile=" + filename;

// Send Call Request String rcstr = PostToGateway(urlstr, poststr);

return GetRequestID(rcstr); }

///

/// Get call request status /// /// Call request ID /// status code public string CallStatus(string reqID) { // call status url string urlstr = "/ocall/callstatusHandler.jsp";

string poststr = "reqid=" + reqID;

// Send Call Request String rcstr = PostToGateway(urlstr, poststr);

if (rcstr.IndexOf("^made^") != -1)

return "Call Made";

if (rcstr.IndexOf("^failed^") != -1)

return "Call Failed";

if (rcstr.IndexOf("^retry^") != -1)

return "Call Will Retry";

return ""; }

///

/// Remove the call request on the gateway /// /// Call Request ID public void CallRemove(string reqID) { // call status url string urlstr = "/ocall/callremoveHandler.jsp";

string poststr = "reqid=" + reqID;

// Send Call Request PostToGateway(urlstr, poststr); }

///

/// Invoke Voicent BroadcastByPhone and start the call-till-confirm escalation process /// /// BroadcastByPhone executable file path /// BroadcastByPhone call list file path /// Audio file, must be PCM 8KHz, 16bit, mono wave file format /// Confirmation code, numbers only public void CallTillConfirm(string vcastexe, string vocfile, string wavfile, string ccode) { // call request url string urlstr = "/ocall/callreqHandler.jsp";

// setting the http post string string poststr = "info=Simple Call till Confirm";

poststr += "&phoneno=1111111"; // any number

poststr += "&firstocc=10";

poststr += "&selfdelete=0";

poststr += "&startexec=" + vcastexe;

string cmdline = "\"" + vocfile + "\" -startnow";

cmdline += " -confirmcode " + ccode;

cmdline += " -wavfile " + "\"" + wavfile + "\"";

// add -cleanstatus if necessary poststr += "&cmdline=" + cmdline;

PostToGateway(urlstr, poststr); }

protected string PostToGateway(string urlstr, string poststr) { Uri url = new Uri("http://" + m_host + ":" + m_port.ToString() + urlstr);

HttpWebRequest HttpWRequest = (HttpWebRequest) WebRequest.Create(url);

HttpWRequest.Headers.Set("Pragma", "no-cache");

HttpWRequest.Timeout = 60000;

HttpWRequest.Method = "POST";

HttpWRequest.ContentType = "application/x-www-form-urlencoded";

byte[] PostData = System.Text.Encoding.ASCII.GetBytes(poststr);

HttpWRequest.ContentLength = PostData.Length;

Stream tempStream = HttpWRequest.GetRequestStream();

tempStream.Write(PostData,0,PostData.Length);

tempStream.Close();

HttpWebResponse HttpWResponse = (HttpWebResponse) HttpWRequest.GetResponse();

Stream receiveStream = HttpWResponse.GetResponseStream();

StreamReader readStream = new StreamReader(receiveStream);

string rcstr = "";

Char[] read = new Char[256];

int count = 0;

while ((count = readStream.Read(read, 0, 256)) > 0) {

rcstr += new String(read, 0, count);

}

HttpWResponse.Close();

readStream.Close();

return rcstr; }

protected string GetRequestID(string rcstr) { int index1 = rcstr.IndexOf("[ReqId=");

if (index1 == -1) return "";

index1 += 7;

int index2 = rcstr.IndexOf("]", index1);

if (index2 == -1) return "";

return rcstr.Substring(index1, index2 - index1); }

private string m_host;

private int m_port;

}

}

--------------------

File TextVoicent.cs:

--------------------

using System; using System.Threading; using Voicent;

namespace csapi { ///

/// Simple class to test Voicent C# Simple Interface /// class TestVoicent { /// /// The main entry point for the application. ///

[STAThread]

static void Main(string[] args) { string phoneno = "8147838"; // Replace it with your number

Voicent.Voicent voicent = new Voicent.Voicent();

// Test CallText string reqId = voicent.CallText(phoneno, "Hello, how are you", true);

Console.WriteLine("Call request ID = " + reqId);

// Test CallAudio reqId = voicent.CallAudio(phoneno, "C:/Program Files/Voicent/MyRecordings/sample_message.wav", false);

Console.WriteLine("Call request ID = " + reqId);

// try to get status while (true) {

Thread.Sleep(20000); // wair for 20 seconds

string status = voicent.CallStatus(reqId);

Console.WriteLine("Call Status: " + status);

if (status.Length != 0)

break;

}

// remove the call request on the gateway voicent.CallRemove(reqId);

// Test call-till-confirm voicent.CallTillConfirm("C:/Program Files/Voicent/BroadcastByPhone/bin/vcast.exe",

"C:/temp/testctf.voc",

"C:/Program Files/Voicent/MyRecordings/sample_message.wav",

"12345");

}

}

}

Points of Interest about IVR

Ideal inbound & Outbound IVR solution Self-service

Allow callers to get answers to standard inquiries simply and easily, and in seconds, without the need for an agent Reach the right agent

Automatically capture relevant information from your callers and direct them to the appropriate agent to handle their call 24/7 customer service

Enable your customers to get the information they need, when they need it. Your IVR application is working even when youa

 
BRIEF DESCRIPTION: IVR is ideal for group event reminders, marketing, lead generation, political campaign promotions, school fundraising, church communications...


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